Terms of service
Terms of Service
Last updated: April 2026
Welcome to Allura Health & Wellness, operated by Hydrogen Max LLC, DBA Allura Health & Wellness (“Allura,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, including allurahw.com and shop.allurahw.com (the “Site”), and all related services, purchases, and interactions (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
Eligibility
You must be at least 21 years of age and legally capable of entering into a binding contract to use our Services. By using the Site, you represent and warrant that you meet these requirements.
No Medical Advice
The products and information provided through this Site have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
All content is provided for informational purposes only and should not be interpreted as medical advice. You should consult a qualified healthcare professional before using any product.
Product Use and Regulatory Responsibility
Allura Health & Wellness offers wellness products, including peptides, supplements, devices, and cosmetic products.
You acknowledge and agree that you are solely responsible for ensuring that your purchase, possession, importation, and use of any product complies with all applicable laws, regulations, and restrictions in your jurisdiction.
All products are used at your own risk. Allura Health & Wellness makes no guarantees regarding outcomes, results, or suitability for any particular purpose.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to suspected misuse, regulatory concerns, or violations of these Terms.
Orders and Acceptance
All orders are subject to acceptance and availability. Submission of an order does not constitute acceptance. An order is considered accepted only when it has been processed and shipped.
We reserve the right to cancel or refuse any order at any time prior to shipment, including for pricing errors, suspected fraud, regulatory concerns, or inventory limitations.
Payments and Fraud Prevention
By submitting payment information, you authorize us to charge the full order amount.
We reserve the right to:
- verify identity and payment details
- require additional verification
- cancel transactions flagged as suspicious
- refuse service based on fraud risk
All payments are final unless otherwise stated in our Return Policy.
Shipping and Risk of Loss
All orders are shipped in accordance with our Shipping Policy. Title and risk of loss transfer to you once the order is delivered to the shipping carrier.
We are not responsible for delays, loss, theft, or damage caused by carriers or external factors.
Returns and Refunds
Returns are governed by our Return Policy.
Certain products, including peptides, supplements, and ingestible items, are strictly non-returnable and non-refundable.
Use at Your Own Risk
You acknowledge that the use of any product purchased from Allura Health & Wellness is at your own risk. You assume full responsibility for any outcomes resulting from use, misuse, or improper handling.
Prohibited Uses
You agree not to:
- violate any laws or regulations
- engage in fraud or deceptive practices
- resell products without authorization
- misuse or improperly handle products
- use bots, scraping tools, or automated systems
- attempt unauthorized access to systems
Intellectual Property
All content is owned by Allura Health & Wellness and protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Disclaimer of Warranties
All products and services are provided “as is” without warranties of any kind.
We disclaim all warranties, including merchantability and fitness for a particular purpose.
Limitation of Liability
To the maximum extent permitted by law, Allura Health & Wellness shall not be liable for any indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Allura Health & Wellness from any claims arising from your use of the Services or violation of these Terms.
SMS Messaging Terms & Compliance
Program Description
Allura Health & Wellness may provide SMS communications including appointment confirmations, appointment reminders, customer support messages, service updates, order updates, and other communications related to services you have requested.
Opt-In Consent
By providing your mobile phone number and opting into SMS communications, you agree to receive text messages from Allura Health & Wellness. Consent to receive SMS messages is not a condition of purchase.
Cancellation Instructions
You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we may send a final confirmation message to confirm that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages unless you opt in again.
Support Information
For assistance, reply HELP or contact us at support@allurahw.com or call (786) 329-3465.
Message Frequency
Message frequency varies based on your interactions with Allura Health & Wellness, including your appointment schedule, service requests, account activity, and communication preferences.
Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text or data plan, please contact your wireless provider.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Supported Carriers
Our SMS program works with most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
Age Requirement
You must be at least 18 years old to participate in our SMS program.
Privacy Policy
For information about how we collect, use, and protect your information, please review our Privacy Policy at https://shop.allurahw.com/policies/privacy-policy.
We comply with applicable laws and regulations regarding SMS communications, including the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines.
Dispute Resolution
Any disputes shall be resolved through binding arbitration in the State of Florida.
You waive the right to a jury trial and participation in class actions.
Governing Law
These Terms are governed by the laws of the State of Florida.
Changes to Terms
We reserve the right to modify these Terms at any time.
Continued use of the Services constitutes acceptance of any changes.
Contact Information
For questions, contact:
Hydrogen Max LLC, DBA Allura Health & Wellness
Email: support@allurahw.com
Phone: (786) 329-3465
Website: allurahw.com
Address: 3363 NE 163rd St., Suite 704, North Miami Beach, FL 33160